Privacy Policy
Last updated: October 28, 2026
1. Introduction
Axera Technologies ("Axera", "we", "us", or "our") provides a wholesale inventory, order, and supplier management platform (the "Service"). This Privacy Policy explains what information we collect from you and your organization, how we use it, and the choices you have.
2. Information We Collect
We collect information you provide directly, such as account and contact details (name, email, phone number, company name), business data you enter into the Service (inventory records, orders, customer and supplier records, invoices, and payment records), and information collected automatically, such as login timestamps, IP address, and device/browser information for security and audit logging purposes.
3. How We Use Information
We use the information we collect to operate and maintain the Service, authenticate users and secure accounts (including one-time passcodes sent by email), process subscriptions and payments, send transactional notifications (such as login codes, subscription reminders, and account updates), respond to support requests, and improve the reliability and functionality of the platform.
4. How We Share Information
We do not sell your personal information. We share information only with service providers who help us operate the Service under appropriate confidentiality obligations, including infrastructure and hosting providers, our transactional email provider (used solely to deliver account and security emails), and cloud object storage used to store uploaded files such as product images and documents. We may also disclose information if required by law or to protect the rights, property, or safety of Axera, our customers, or the public.
5. Data Security
We apply industry-standard safeguards to protect your data, including encrypted connections (HTTPS/TLS) for all traffic, hashed and salted password storage, rate limiting on authentication endpoints, and restricted administrative access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain account and business data for as long as your account remains active or as needed to provide the Service. Backups are retained on a rolling basis and automatically purged after a limited retention window. You may request deletion of your account data, subject to any legal or contractual retention requirements.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, export, or request deletion of your personal information. To exercise these rights, contact us using the details below.
8. Cookies
We use essential cookies and local storage to keep you signed in and remember your preferences. We do not use third-party advertising cookies.
9. Children's Privacy
The Service is intended for business use and is not directed at individuals under the age of 18. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, send us a message below and our team will get back to you.